Case Study

End-to-End Product Lifecycle Management for Performance Management Software

Unlocking high engagement across diversified environments.

At a Glance

Traditional evaluation & learning methods seemed less effective in addressing the complexity of modern teams & their career growth expectations. We identified a growing need to enhance employee performance & career development by providing personalized insights & 360 feedback, enhancing trust, transparency, & inclusivity.

Azilen partnered with Europe-based Performance Management Software solutions provider to develop a robust, AI-powered platform that delivers intelligent performance evaluation insights & recommendations that enables businesses to drive meaningful evaluations & career growth across geographies.

Key Highlights

Performance Evaluation & Engagement

Data Analytics & Performance Insights

Survey, OKRs and eNPS Enhancement

Workflow Automation

Personalized Learning & Development

Value and Leadership Building

Challenges

Manual Workflows for Performance Evaluation
Manager – Employee Relationship Management
Scaling and Adapting to Diverse Business Needs
Skill Gap Identification and Enhancements
Eliminating Bias in AI-Driven Insights
Ensuring Compliance in Data Management

About Client

A leading performance management software provider that maps feedback, reviews, & individual growth without bias. Strengthens employee engagement & organization’s success through a continuous cycle of performance evaluation & 360-degree personalized development using AI-powered platform.

HRTech

Industry

Performance Mgmt.

Domain

Europe

Location

Check out our HR Software Development services

How we helped?

Azilen built a scalable, modular performance management software with advanced AI models for bias-free evaluations, ensuring GDPR compliance. An agile team of 8+ HR Tech experts with an iterative process for faster releases and continuous user feedback, enabled our client to deliver actionable insights & boost team engagement through a milestone-based career progression.

5200+

QoQ Performance Evaluations Supported

15-30%

Enhancement in eNPS

450+

Career Pathways Enabled

The Solution

We implemented an AI-driven employee performance management software and career progression platform to redefine workforce engagement & evaluation. Azilen partnered to execute the platform’s functional and technology development to accelerate the go-to-market strategy.

To ensure a successful launch of performance management software, we prioritized user experience through detailed requirements analysis, brainstorming and workshops, along with dedicated UI/UX sessions. This led us to create a phase wise roadmap, with

➡️ Phase 1 focusing on core functionalities like surveys, feedback, eNPS, OKRs, and career pathing. This approach accelerated the GTM strategy, resulting in 4 key client partnerships within just 6 months.

➡️ Phase 2 focusing on incorporating advanced AI-driven features such as sentiment pulse to provide managers & HR teams with actionable insights & data-backed decisions.

End-to-End Product Lifecycle Management for Performance Evaluation & Insights Platform

➡️ Adopted Heuristic Principles to ensure the platform is intuitive, user-friendly, & minimizes cognitive load on user.
➡️ Implemented dynamic charts, heatmaps, & performance matrices to provide analytics for evaluations, surveys, & feedback.
➡️ Simplified navigation & workflows, enabling users to seamlessly complete reviews cycles, OKRs, & feedback loops with minimal clicks.
➡️ Developed a mobile responsive platform to enable seamless access to solution features across devices.

Thought Leadership

The fundamental task of performance management remains the same: to make people capable of joint performance through common goals, common values, the right structure, and the training and development they need to perform and to respond to change.

– Peter F. Drucker (Educator and Author)

Additional innovations, including wellness tracker, growth partner program, performance booster, & AI-driven matchmaking, were implemented in alignment with market trends & priorities of our client.

As depicted in the visualization, the platform now hosts an extensive suite of modules that empower businesses to conduct accurate performance evaluations, foster employee engagement, & enable personalized career progression journeys based on individual skill assessments & competencies.

Dashboard & Analytical Insights

The dashboard provides a comprehensive overview of performance evaluations, survey analytics, and feedback insights for our client’s customers. Below are some key highlights of the same:

➡️ Aggregates survey responses into charts, heatmaps, & trends for quick company-wide insights.
➡️ Maps employee skills & competencies across departments, locations, & networks to identify team dynamics.
➡️ Uses proprietary algorithm to uncover talents & skill gaps via peer feedback, manager evaluations, & behavioural analysis.
➡️ Leveraging NLP for categorizing employee sentiments as per open-ended feedback received.
➡️ Identifies recurring themes & actionable insights from performance evaluation data.

End-to-End Product Lifecycle Management for Performance Evaluation & Insights Platform (2)

360 Feedback & Survey

Implementation of heat map & weightage pattern with recurring themes across employee feedback loops. This will enable the organizations to:

➡️ Gauge the temperature of employee on key questions.
➡️ Visually identify areas of talents & opportunities across diverse employee groups in an organization.
➡️ Dive into hot & cold questions at a simples click of a button.

End-to-End Product Lifecycle Management for Performance Evaluation & Insights Platform (3)

AI-driven Sentiment Analysis & eNPS

➡️ Analyzed employee feedback using AI-powered sentiment analysis, offering real-time insights into overall workforce morale & emotional trends of the employees & teams.
➡️ Tracks employee Net Promoter Score (eNPS) with dynamic visualizations, to gauge loyalty & engagement levels.
➡️ Combines sentiment analysis with survey responses to highlight growth areas with targeted interventions to create positive environment, ultimately fostering company culture.

End-to-End Product Lifecycle Management for Performance Evaluation & Insights Platform

Future-ready Intelligent Matchmaking

Matchmaking empowers organizations to recommend tailored E-Learning materials based on identified growth areas identifiers & talent discovery to enhance skills & drive career growth.

The solution matches employee skill gaps and growth areas identifiers using rule-based configurations, leveraging keyword matching, scoring algorithms, & text similarity techniques for preciseness of course recommendations.

It also incorporates sentiment analysis from peer feedback & evaluations to gauge employee needs, enhancing recommendation accuracy. It helps to connect employees with diverse knowledge materials, ensuring 24/7 access to personalized content hub for the overall career progression.

Compliance & Regulations

To ensure GDPR compliance, we implemented robust data protection measures while implementation to safeguard employee information & Personally Identifiable Information (PII).

Our client is the data processor under Article 28 of the GDPR, that processes personal data exclusively on the documented instructions of their customers, who is the actual data controller of their organization specific data on the solution.

Building on GDPR compliance, Azilen further strengthened the platform’s security by aligning with SOC 2 standards. To ensure adherence to these rigorous security requirements, we conducted Vulnerability Assessment and Penetration Testing (VAPT), reinforcing the platform’s reliability and trustworthiness for handling sensitive employee data for both web as well as mobile application.

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