The company’s supply chain management system is one of the finest in the world.
Reason? Walmart has heavily invested in supply chain visibility technologies!
This includes mainly blockchain which helps in improving traceability, reducing inefficiencies, and enhancing product quality control.
They also use AI algorithms for various purposes, including demand forecasting, inventory management, and personalized recommendations for customers.
In fact, Walmart has integrated a Gen AI-powered search feature into its iOS, Android, and website platforms.
This feature is crafted to grasp the context of a customer’s inquiry and deliver tailored responses.
It eventually helps in enhancing customer interaction, leading to more conversational and engaging experience.
And recently, Walmart expanded its Gen AI-powered associate tool to global teams.
Named My Assistant, it’s designed to streamline tasks for associates.
US associates are already benefiting, using the tool to accelerate drafting, swiftly summarize documents, and generate creative ideas across various subjects.