Businesses who required communication functions as part of their offerings in the past had to rely on phone or Internet service providers. They had to monitor such functions using expensive gear and specialized employees, in addition to paying a high price for them.
Businesses, on the other hand, no longer have to deal with various cellular providers. Through application program interfaces (APIs), CPaaS aids in the integration of communication functions into corporate processes and services. APIs are protocols that enable software programs to communicate with one another.