Generative AI is becoming a game-changer for digital product owners across various industries like FinTech, RetailTech, HRTech, InsurTech, HealthTech, and hospitality.
If you have the vision to explore its endless possibilities and uncover its core, you’ll probably discover three major Gen AI use cases across various industries — customer experience offerings, enterprise knowledge offerings, and process optimizer.
Let’s take an example of Gen AI in HRTech for customer experience offerings.
Product owners can use AI to make chatbots that can talk to employees and answer their questions about HR policies, benefits, and career growth, instead of having just a set of questions they can answer.
For example, employee just need to ask “Am I eligible for parental leave?” The chatbot will give them an answer and help them apply for it, making HR processes efficient and easily accessible.
Now, let’s see Gen AI in FinTech for enterprise knowledge offerings.
Sophia, the Chief Investment Officer (CIO), uses Generative AI to create extensive knowledge databases related to finance.
This AI sorts through data using natural language processing, making it easy to access information seamlessly.
Thanks to this capability, Sophia can quickly find valuable insights using semantic search, driving strategic decisions in FinTech leadership.
And here is Gen AI in Retail as a process optimizer.
Imagine Emily, a retail manager uses Gen AI to automate the analysis of documents, like reports, to discover trends and insights.
With the help of prompts, she can pinpoint missed opportunities that could have been utilized to make inventory management more efficient, enhance customer experiences, and guarantee the success of every store.