Case Study

iPad-based Return Process Automation Solution For Ecommerce Store

Returns automation is the future of returns management, and it will revolutionize how eCommerce retailers handle returns. By implementing returns automation, eCommerce companies can stay ahead of the curve, satisfy changing customer expectations, and open up new avenues for growth in the ever-changing eCommerce industry.

At a Glance

Returns automation is more than simply a solution, it is a game changer that can transform the returns process from a source of frustration to a source of competitive advantage.

Returns automation is increasing as eCommerce grows, and more eCommerce stores will embrace returns management systems and other returns automation solutions to optimize their return operations and gain a competitive edge.

Key Highlights

Reduction in Turnover Time

Improved Productivity

Enhanced Document Management

Streamlined Communication

Customer Satisfaction

Value Creation

Challenges

Inefficient Return Process
Communication System Gap
Limited Warehouse Visibility
Manual ERP Entries
Flexible Return Percentage without Clear Process

About Client

Client is an ample sized supplier of the automobile spare parts in Europe serving over 10,000 wholesale and retail customers with massive catalog of nearly 600,000 spare parts of more than 30 brands. Client was in need of a solution to manage Return procedure of goods in an organized manner.

AUTOMOTIVE

Industry

AUTOMATION

Domain

EUROPE

Location

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How we helped?

After analyzing the intelligible requirement, Team Azilen planned to development a mobile solution for client’s warehouse team for optimizing the entire returns process. The iPad application was integrated with e commerce store and ERP system through central database for seamless data communication.

The Solution

The application was aligned with Return Form accessible though e commerce store. Customer could log in to e commerce store, use return form to key in the relevant details about spare parts that needed to be returned and submit return form.
As validity of 100% return was up to one year from date of purchase, the system will figure out if it is being returned within one year of purchase or not and display the relevant status. Proposed amount for credit voucher will also be displayed according to preset return percentage for the particular customer. These parameters would help customer in making decision about making returns. In fact, the application is configurable according to any return policy.
Once customer submits the Return Form, an email will be triggered to the warehouse team indicating them about expected return in details.
Once the spare parts physically get delivered to warehouse, the warehouse team can verify them. The team will have excessive flexibility to capture the image of the spare part and upload through the iPad application for further verification.

Return Process Automation Solution for eCommerce Industry

With online shopping becoming more and more popular, returns are now an expectation for shoppers rather than only serving as a solution for a bad purchase.

In fact, 41% of customers have adopted a new habit of over-buying at the point of purchase with the intention of returning some products. This can sometimes be known as bracketing.

E-commerce retailers without an efficient returns management system can expect to fall behind in today’s changing market as returns have become a more essential part of running a successful retail business.